Terms of Service

These terms apply to enquiries and orders placed with Neha Atelier through this website, WhatsApp, Instagram or email.

Every piece is made by hand. Small variations in colour, texture and size are part of its character and are not defects. Colours may look slightly different on screens.

Prices are shown in Indian Rupees. “Price on request” items are quoted individually. An order is confirmed only after we agree on the details and the agreed advance or full payment is received through the payment method shared with you directly. The website itself does not take payments.

For custom creations we will agree on the design, size, colours, timeline and price in writing (WhatsApp or email) before work begins. Because custom pieces are made just for you, they cannot be cancelled or refunded once work has started, except where required by law.

Estimated preparation times are shown on each product. Delivery timelines depend on your location and the courier. We'll share tracking details once your parcel is on its way.

If a piece arrives damaged, please send photos and an unboxing video within 48 hours of delivery and we will work out a repair, replacement or refund.

All artwork, photographs and designs remain the creative work of Neha Singh. Buying a piece does not transfer the right to reproduce it commercially.

Questions about these terms? Reach out through the contact page.